• Full Name and Date of Birth 

    • Potential Risks

      Individually, these are both low risk identity information, however in combination with other information (such as address and phone number) scammers engaging you may appear more legitimate.

       

      Recommendations

      You may see an increase in targeted phishing attempts via email, text messaging or telephone calls, where the scammer uses details specific to you (such as your name and date of birth for “verification”). For more infomation on phishing watch IDCARE's what is phishing video here --> https://www.idcare.org/how-to-videos/what-is-phishing.

      Never click on links in emails or text messages, no matter how legitimate they appear. Do not be pressured to respond, whether it is by email, text message or telephone. If you want to know whether an organisation tried to get in touch with you, contact the organisation yourself using contact details you know are correct.

      Keep being scam vigilant and stay across the latest scams by regularly visiting idcare.org, connecting with our social media, and subscribing to our free online newsletter Cyber Sushi. Another great resource is Scamwatch that collate lots of information and alerts about scams.

    • Phone Number 

    • Information

      The Phone Number will be the one associated with your Latitude agreement. This could be your mobile or a landline/home phone number. 

       

      Potential Risks

      The exposure of a phone number can leave you open to being targeted by spam or scam phone calls.

      These can appear to be from legitimate phone numbers with local area codes.

      They often claim to be an authority or organisation, such as the police, a telecommunication company or a government entity.

      The scam-caller may frame the call with a sense of urgency, either in order to avoid a penalty (such as a payment or fine) or to receive a reward (such as a discount).

      Scammers may send fraudulent SMS messages to the phone number. These may impersonate a legitimate organisation and include a link to a malicious download or scam website.

      For more information on SMS scams please visit IDCARE's fact sheet --> https://www.idcare.org/fact-sheets/sms-scams.

      Recommendations

      Keep being super vigilant about scams, particularly telephone and SMS scams. Having a little bit of information exposed (such as your full name, address, date of birth, or phone number) can make the job of scammers much easier when convincing people about their deception.

      Do not feel pressured to respond to a call or text message. If you think a call may be legitimate, hang up and call the organisation back using details that you know are correct.  Do not accept that it is the real organisation because the Caller ID shows their correct number or name – these can be “spoofed” or masked to appear to be real.

      Do not download apps or software (such as AnyDesk or TeamViewer), follow technology instructions, or allow remote access to your device to someone who has called you.

      Do not click on links in text messages. Instead, contact the organisation using details you know are correct.

      If you think a call may be legitimate, hang up and contact the organisation yourself using contact details you know are correct. Don’t automatically accept it’s the real organisation calling you because the caller ID shows their correct number or name: they can be manipulated to seem genuine.

    • Email Address 

    • Information

      The Email Address will be the one associated with your Latitude agreement record.

       

      Potential Risks

      You may see an increase in email phishing attempts, particularly from scammers claiming to be from Latitude. These emails may include malicious attachments, links to fake websites or may download malware onto your device. They may encourage you to update or verify your details or to access a reimbursement via a link.

      There is also the risk that your email address may be “spoofed” so that it appears to the recipients that the email came from you. 

      Additionally, there is the potential for extortion attempts, whereby a criminal claims to have access to your information and threatens to release it unless you provide payment. It is important not to comply with such requests, no matter how convincing they may appear.

      You can report extortion attempts to the police and or ReportCyber.

       

      Recommendations

      Continue being super vigilant about scams and phishing emails. Having a little bit of information exposed (such as your full name, date of birth, email address or phone number) can make the job of scammers much easier when convincing people about their deception.

      Beware of phishing emails, including those asking to update billing details, pay invoices or apply for reimbursements.

      Never click on links in unsolicited or unexpected emails, no matter how legitimate they appear.

      Do not be pressured to respond to emails. Instead, contact the organisation directly using contact details you know to be correct.

      Use an up-to-date antivirus application that includes email protection and scanning.

    • Physical Address 

    • Information

      The physical address will be the one associated with your Latitude agreement.

       

      Potential Risks

      For most individuals, physical addresses are considered low risk identity attributes. However, in combination with other attributes (such as your full name, date of birth, email address and phone number) scammers engaging you via email, SMS or telephone may appear more legitimate.

      Reports made to IDCARE of cyber criminals physically attending a person’s address are very low. Most scammers and cybercriminals are not in Australia.

      Some people can have specific concerns about the exposure of their address details, such as survivors of family and domestic violence or as a result of other personal reasons.

       

      Recommendation

      You may wish to discuss your concerns around physical security. You may engage an IDCARE Case Manager with these concerns, please book a time via our Get Help for Individuals Form.

    • Driver Licence 

    • Information

      If notified that your driver licence was exposed, this is likely to have occurred when these details were provided at the commencement of your Latitude agreement.

      Potential Risks

      A driver licence is the most common credential used by identity criminals. The photo on a driver licence is not necessary to enable a criminal to exploit these details. What is most commonly exploited on a driver licence is the personal details, card number, driver licence or Customer Reference Number, and expiry date that are commonly misused.

      Driver licence information can be used to establish new accounts in a person’s name, and in some cases deceive either a person or an organisation into providing access to existing accounts.

      Recommendations

      Select your relevant Driver Licence issuer for the most recent advice:

    • Queensland Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      Latitude will advise whether the compromise to your driver licence was an exposure of the driver licence number only or whether it was an exposure of an image of the driver licence, resulting in a compromise to both the driver licence number and the card number. If only your driver licence number was compromised, you do not need to replace your licence. Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      If you've been advised by Latitude Financial Services that an image of your driver licence was compromised, you may be eligible to replace your card online. Replacing your driver licence will reduce the risk of misuse.

      • Replacement Queensland driver licence – a replacement licence can be arranged online, but does attract a replacement fee of $82.10. A replacement licence will take up to 21 days.
      • You will be prevented from applying online for a replacement licence if you have already received a replacement licence in the last 12 months. You will need to present physically in a TMR licensing centre (see https://www.qld.gov.au/transport/contacts/centres).
      • Renewal of Queensland driver licence - If your licence is close to its expiry date, you may wish to apply for a renewal. A renewed licence will take around 21 days to process. You can do this online, and the service fee associated with a renewed licence will depend on the years you choose to place on its expiry (one year presently costs $85.65, whereas a five year licence is $191.80). If you photo  is ten or more years old, you will need a new photo taken.

      Please note that changes to your driver licence details may take time to be updated across all systems. 

      Latitude will reimburse customers who need to replace their compromised identity document. You will need to complete this form providing your reference number and a copy of your payment receipt.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • New South Wales Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised but have not notified you that the image of your driver licence has been compromised, you do not need to replace your licence. This is because only your driver licence number has been impacted and not your card number.

      Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      If an image of your New South Wales driver licence has been compromised in the Latitude data breach you can replace your licence online via the Service NSW website. If you have replaced your driver licence card online in the past 12 months will need to visit a Service NSW Centre in person.

      Latitude will reimburse customers who need to replace their compromised identity document. You will need to complete this form providing your reference number and a copy of your payment receipt.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • Victoria Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised, the Victorian Government recommends that you be issued a new licence, with a unique card number to provide a further layer of protection.

      Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      Victorians confirmed as impacted will be issued a new driver licence for free.

      VicRoads will directly contact impacted customers to confirm their licence details have been flagged on the Victorian Licensing Registry and when they can expect to receive their new card.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • Western Australia Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised (but have not notified you that the image of your driver licence has been compromised), you do not need to replace your licence. This is because only your driver licence number has been impacted and not also your card number.

      Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      If Latitude have notified you that the image of your driver licence has been compromised, the Western Australian Government recommends that you replace your licence. 

      When you replace your licence card, your driver’s licence number will remain the same, but your card number will change.

      Please note that changes to your driver licence details may take time to be updated across all systems. 

      • Replacement Western Australian driver licence – a replacement licence can be arranged online, but does attract a replacement fee of $30.90 standard, $15.45 pensioners and seniors, or free for aged pensioners. A replacement licence will take up to 21 days. On completion of the replacement licence online form (or physical form if attending a Driver and Vehicle Services Service Centre in person), you will receive a receipt.
      • Renewal of Western Australian driver licence - If your licence is close to its expiry date (no earlier than 6 months before the expiry date), you may wish to apply for a renewal. A renewed licence will take around 21 days to process. You can either call the Department of Transport on 13 11 56 or visit a Driver and Vehicle Services Centre 

      Latitude will reimburse customers who need to replace their compromised identity document. You will need to complete this form providing your reference number and a copy of your payment receipt.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse. 

    • South Australia Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised but have not notified you that the image of your driver licence has been compromised, you do not need to replace your licence. This is because only your driver licence number has been impacted and not your card number. 

      Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      You only need to replace your SA driver's licence if Latitude has notified you that both your driver's licence number and the card number have been compromised. Latitude has advised SA GOV of SA driver’s licence holders affected by the recent data breach. If we have received your details and you have a mySAGOV account, you can apply online

      Online applications will be blocked if SA GOV haven't received your details from Latitude. If this happens but you've been advised to replace your licence you will need to  complete a replacement licence form and take this form to Service SA along with your breach notification letter. No fee will be charged.

      Once your request has been processed, a new card will be posted to you. Your licence with its new unique card number will also be immediately available digitally on the mySAGOV app.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • Tasmania Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised (but have not notified you that the image of your driver licence has been compromised), you may not need to replace your licence. This is because only your driver licence number has been impacted and not also your card number.

      Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      If Latitude have notified you that the image of your driver licence has been compromised, the Tasmanian Government recommends that you apply for a replacement driver licence through a Service Tasmania Service Centre. Find your nearest Service Centre. You will need to complete an application form and provide proof of your identity documents. You must be able to demonstrate that your licence details were disclosed as part of this breach, evidence can include the Latitude data breach communication or a signed Statutory Declaration (PDF, 114KB).  There will be no charge for this replacement licence.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • Australian Capital Territory Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised but have not notified you that the image of your driver licence has been compromised, you do not need to replace your licence. This is because only your driver licence number has been impacted and not your card number.

      If Latitude have notified you that the image of your driver licence has been compromised, the ACT Government recommends that you apply for a replacement driver licence. Doing so will change the licence card number. Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised.

      Please note that changes to your driver licence details may take time to be updated across all systems.

      • You can replace your licence card:
      • Online here
      • By calling 13 22 81 
      • In person by visiting an Access Canberra Service Centre located at Woden, Belconnen, Gungahlin and Tuggeranong. 

      Latitude will reimburse customers who need to replace their compromised identity document. You will need to complete this form providing your reference number and a copy of your payment receipt.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • Northern Territory Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation. 
       
      If Latitude have notified you that your driver licence number has been compromised (but have not notified you that the image of your driver licence has been compromised), you do not need to replace your licence. This is because only your driver licence number has been impacted and not also your card number. 
       
      Where organisations accept only licences where both the driver licence number and card number match the issuer’s records, the risk of misuse is significantly reduced in the absence of the card number being compromised. 
       
      If Latitude have notified you that the image of your driver licence has been compromised, the Northern Territory Government recommends that you apply for a replacement driver licence. Northern Territory driver licence numbers cannot be changed. When a licence is replaced, only the card number will change.  
       
      Please note that changes to your driver licence details may take time to be updated across all systems. 
       
      Submit your request to the Motor Vehicle Registry (MVR) via phone 1300 654 628, email mvr@nt.gov.au , at your nearest MVR office or at your nearest Australia Post office or by mail at: 
       
      Motor Vehicle Registry 
      GPO Box 530 
      Darwin NT 0801 
       
      You may be required to provide evidence of your identity. 

      Latitude will reimburse customers who need to replace their compromised identity document. You will need to complete this form providing your reference number and a copy of your payment receipt.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse. 

    • New Zealand Driver Licence Replacement

      Latitude is writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and their plans for remediation.

      If Latitude have notified you that your driver licence number has been compromised (but have not notified you that the image of your driver licence has been compromised), you do need not replace your licence.

      If Latitude have notified you that an image of your driver licence or both the driver licence number and version number have been compromised, and the licence remains unchanged since it was provided to Latitude, you should consider replacing your driver licence card with one that has a new version number.

      New Zealand driver licence numbers cannot be changed. When you renew or replace your driver licence, you will be issued with a new 3-digit version number, and your old licence will be automatically cancelled. In New Zealand, both the licence number and version number are required to approve most credit and non-credit applications.

      There are two options:

      • Option 1: Latitude can organise for Waka Kotahi to send a replacement card at no cost. To arrange this, please follow the instructions that Latitude have sent to you directly within 15 days of receiving the email.
      • Option 2: You can cancel and replace your driver licence card yourself. You can order a replacement driver licence card by completing the usual application process through the Waka Kotahi website with a RealMe verified identity, or at a driver licensing agent. You will need to pay the replacement licence fee of $38.20. Please retain a copy of your payment receipt and Latitude will advise you of the reimbursement process once their system functionality has been restored.*

      * If you have been advised that your passport AND your driver licence number and version number have been compromised you will be unable to have Latitude organise a replacement driver licence through Waka Kotahi on your behalf (Option 1). You will instead need to reissue your driver licence yourself by completing the usual application process (Option 2).

      Replacing your driver licence will reduce the risk of misuse. You may also wish to consider New Zealand credit reports and New Zealand credit suppressions as additional protective measures to protect against credit misuse.

    • Medicare Card Number 

    • Information

      For a small number of individuals, this data breach event included the Medicare number used when creating their Latitude account.

       

      Risks

      Your Medicare card number may be used as a form of identity verification in order to create accounts in your name, including financial accounts.

      Your Medicare card number in combination with full contact details, driver licence and/or passport number can place you at higher risk of misuse, such as access to or creation of financial/credit/loan accounts.

       

      Recommendations

      IDCARE recommends that if you believe that the exposure of your Medicare card number presents a broader risk to other accounts (such as financial accounts), then you may wish to apply for a completely new card number using the Services Australia MS011 form. More information on this process can be found online at Services Australia. When completing the form, you will need to select “transfer to a new card”, and have everybody who is listed on your current Medicare card complete their details if they also wish to transfer to a new card number.

      You may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse.

    • Passport Information 

    • Information

      For some individuals, this data breach event included the passport details used when creating their Latitude account.

       

      Potential Risks

      A passport can be used by identity criminals, much the same as a driver licence. The photo on a passport is not necessary to enable a criminal to exploit these details. What is most commonly exploited on a passport is the personal details, the passport number, and expiry date. Rarely does IDCARE hear from community members who have exposed passports about the use of their passport at the border by someone impersonating them to travel. Border security makes travelling on a compromised passport very difficult.

      However, passport information can be used to establish new accounts in a person’s name, and in some cases deceive either a person or an organisation into providing access to existing accounts. Australian citizens may also wish to consider credit reports and credit bans as additional protective measures to protect against credit misuse. While New Zealand citizens may also wish to consider New Zealand credit reports and New Zealand credit surppressions as additional protective measures to protect against credit misuse.

       

      Australian Passport

      Options to consider for a breached passport that is still in your possession:

      • Replacement Passport: the passport will be issued with a new passport number but the same expiry date (eligibility restrictions apply). Your current passport will remain valid until the replacement passport has been issued.
      • Passport Renewal: the passport will be issued with a new number and new expiry date. Your current passport will remain valid until the renewed passport has been issued.
      • Cancel the Passport: the passport will be cancelled, and the Australian Passport Office will notify the Document Verification Service that the passport is no longer valid. You will need to follow the full application process if you wish to obtain another passport.
      • Keep your current passport and monitor for misuse.

      Note that there are costs associated with replacement or renewing your passport.

      For more details and useful links about Australian passports, please call the Australian Passports Office on 131 232 or visit the Australian Passport Office.

      IDCARE has additional information in our Learning Centre about managing Passport risks (see IDCARE's Fact Sheet on Australian Passports). 

       

      New Zealand Passport

      Where your New Zealand Passport has been compromised but still in your possession DIA can place a flag on your passport which will alert DIA if an application is made to replace or renew your passport. DIA call centre staff have been unable to confirm with IDCARE if the impacted individual will also be notified of a renewal or replacement attempt.

      According to the DIA, a flag on your passport will not prevent:

      • your passport being used for travel, or
      • someone from using your passport for credit applications or identification purposes unrelated to international travel

      However, a flag may delay processing of your own application for a replacement or renewal passport.

      To place a flag, contact DIA online or call 0800 22 50 50.

      If you choose to replace your passport, you can apply for a new passport with DIA online. This will automatically cancel your current passport, but an application fee will apply.

       

      Documents issued in countries other than Australia or New Zealand

      If you are not in your home country, also contact your embassy or consulate to make a report and organise a replacement. Find your nearest embassy or consulate in Australia or New Zealand. If you are in your home country, contact the government organisation responsible for issuing the lost or stolen documents.

    • Proof Of Age / Identity Cards 

    • Information

      For a small number of individuals, this data breach event included the Proof of Age/Proof of Identification Card number used when creating their Latitude account.

       

      Potenital Risk

      A Proof of Age Card may be used by identity criminals. The photo on this card is not necessary to enable a criminal to exploit these details.

      Proof of Age Card information can be used to establish new accounts in a person’s name, and in some cases deceive either a person or an organisation into providing access to existing accounts.

      Recomendations

      Select your relevant Proof of Age State issuer for the most recent advice:

    • QLD Photo Identification Card 
       
      Replacing your QLD Photo ID Card, with or without a change of Customer Reference Number, may not reduce the risk of your previous card or number being misused as a form of identity. IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your QLD Photo ID Card as part of verifying your identity.  This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts. 
       
      You can apply for a new Customer Reference Number (the number on your Photo ID card) if you can provide evidence that your current number has been fraudulently used by another individual. Please note, that the Customer Reference Number on a Queensland Photo ID card is the same as the number on your current or future Queensland Driver Licence number. You do not need to request a change of Customer Reference Number for both your driver licence and your QLD Photo ID card, but make sure that when you submit your application, you inform Transport and Main Roads if you hold both credentials.  
       
      To request a change of Customer Reference Number: 

      You will need to provide evidence of misuse which could include: 

      • A letter from the Queensland Police stating that your QLD Photo ID card has been misused. 
      • A ReportCyber receipt (CIRS) number, if the compromise or misuse of your QLD Photo Identification Card occurred online 
      • Written confirmation of fraudulent activity on the company letterhead of a service provider 
      • A Queensland Statutory Declaration detailing what has happened and how your Proof of Identification CRN remains at risk, and signed by a Justice of the Peace or Commissioner for Declarations

      Submit these in person to your nearest Transport and Main Roads Service Centre. 

    • NSW Photo Card 

      Replacing your NSW Photo Card may not reduce the risk of your previous card or number being misused as form of identity. IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your NSW Photo Card as part of verifying your identity.  This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts. 
       
      A replacement card will have both a new card number and stock number, but the expiry date will remain unchanged.  

      1. Replacement cards can be ordered online, unless you have changed your address within the last 14 days or you have already ordered a replacement card within the last 12 months. 
      2. Visit a NSW Service Centre if you would prefer or need to order you replacement card in person. You will need to bring proof of identity and a completed Photo Card Application form. 
      3. Pay the $15 replacement fee.  
      4. Your replacement card will arrive by post, so make sure your letterbox is secure.  If you haven’t received the card within 10 days, contact Service NSW on 13 22 13. 

    • Victorian Proof of Age Card 

      Replacing your Victorian Proof of Age Card, with or without a change in card number, may not reduce the risk of your previous card or number being misused as a form of identity. IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your Proof of Age Card as part of verifying your identity.  This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts. 

      1. If the card was issued in the last three months and no details have changed, you can request a replacement card by emailing contact@vgccc.vic.gov.au. Include your full legal name, date of birth, residential address and the reason you are requesting a replacement card. Upon receipt of your request, the VGCCC will contact you regarding how to pay the $25 replacement fee. This card will have the same number as your original proof of age card.
      2. If the card is older than three months you will need to apply for a new card, which costs $10. This card will have a new number. In addition, email contact@vgccc.vic.gov.au with your full legal name, date of birth and residential address to advise them of a lost or stolen proof of age card.
      3. Your card will be posted to you, usually between 20-25 business days from when you submit your application, but sometimes in as little as 10 business days. Make sure your letterbox is secure, and if you are concerned that your card has not arrived contact the VGCCC via email or call 1300 182 457. 

    • WA Photo Card 

      Replacing your WA Photo Card may not reduce the risk of your previous card or number being misused as form of identity. IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your WA Photo Card as part of verifying your identity. This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts.
       
      Your replacement card will have the same client number and expiry date as your original card. Please note that your WA Photo Card has the same number as any previously held, current or future WA driver licence. If your driver licence has also been, IDCARE recommends following the steps to replace the driver licence first.

      To replace your WA Photo ID:

      1. You must apply for a replacement card in person at a Driver and Vehicle Services Centre. You will need to bring proof of identity documents and complete a Photo Card Application PC1. 
      2. Pay the replacement fee of $30.90
      3. Your replacement card will be mailed to you within 14 days of your application, so make sure that your letterbox is secure. If your card does not arrive, contact the Department of Transport on 13 11 56. 

    • SA Proof of Age Card 

      Replacing your SA Proof of Age Card, with or without a change of client number, may not reduce the risk of your previous card or number being misused as a form of identity.  IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your Proof of Age Card as part of verifying your identity.  This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts. 
       
      A replacement Proof of Age card will have the same client number as your previous card, however the manufacture audit number on the back of the card will be different. Please note that your Proof of Age client number is the same as your current or future driver licence number.  
       
      Service SA has advised IDCARE that if you have been informed that your Proof of Age card was exposed in the Optus data breach, you can request a new client number using the same process as applying for a new driver licence number. You can find more information at Service SA - Optus Data Breach.

    • Tasmania Personal Identification Card 

      If your Personal Identification Card details were compromised in the Latitude data breach, you can apply for a replacement card at a service centre with proof of identity documents.  Find your nearest Service Centre. You must be able demonstrate that your details were disclosed as part of this breach. Evidence can include the Latitude data breach communication or a Statutory Declaration (PDF, 114KB). There will be no charge for this replacement card.
        
      Replacing your Tasmanian Personal Identification Card may not reduce the risk of your previous card or number being misused as form of identity.  IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your Personal Identification Card as part of verifying your identity.  This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts. 

    • NT Evidence of Age Card 

      Replacing your NT Evidence of Age Card may not reduce the risk of your previous card or number being misused as form of identity. IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your Evidence of Age Card as part of verifying your identity. This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts.

      A replacement Evidence of Age card will have a new card number and expiry date. The process for replacing the card depends on when your last photo was taken by the Motor Vehicle Registry (MVR).

      1. Fill in the application for evidence of age card form. 
      2. If your last photo taken by the MVR is over 5 years old, you will need to apply for a replacement card in person at the Motor Vehicle Registry, have your photo taken at the office and pay the $28 replacement fee. 
      3. If your most recent photo with the MVR was taken within five years, you can choose to request a new card by mail or email. In this case, pay the $28 replacement fee by cheque or money order, or by calling the MVR on 1300 654 628 after they have received your application to pay by MasterCard or Visa. Submit your completed application to mvr@nt.gov.au or by mail to: 
         
        Motor Vehicle Registry 
        GPO Box 530 
        Darwin NT 0801 

    • ACT Proof of Identity Card 

      Replacing your ACT Proof of Identity Card may not reduce the risk of your previous card being misused as a form of identity. IDCARE recommends you consider credit reports and credit bans as additional protective measures to protect against credit misuse. Also, request additional security for your existing accounts that may use your Proof of Identity Card as part of verifying your identity.  This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts. 
         
      Unlike most Australian states, Proof of Identity card customer reference numbers cannot be changed in the ACT and will be the same as your current or future ACT driver licence number.

    • Financial Information 

    • Information

      For a small number of individuals, this breach event may have included financial information held by Latitude, such as a BSB and account number or a credit card number (no expiry date or CVC).

      Potential Risks

      Although a BSB and account number does not present a direct misuse risk, the BSB does identify who the financial institution is, which may make impersonation scam attempts appear more legitimate.

      ‍No card expiry date or CVC were exposed in this breach which would minimise the risks of misuse of these card details.

      Recommendation

      Talk to your bank(s) about the type of information exposed and explore with them what additional security measures they may have available to protect you.

      If you observe any misuse with your card, please speak directly to the card issuer using the telephone number listed on the card.

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